CGCL HR Survey
Employee Experience – HR Service Delivery
Please take a few minutes to share your views so
we can enhance our service to you in the future!
1. ACCOUNTABILITY: To what degree are the HR Team members willing to take responsibility for their performance? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
2. QUALITY OF WORK: To what extent can the HR Team be counted on to produce work of a high standard? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
3. RESULTS ORIENTATION: How well does the HR Team follow through on deliverables until completion? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
4. RESOURCEFULNESS: How would you rate the HR Team’s ability to resolve problems and adapt to new situations with ease? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
5. CUSTOMER ORIENTATION: How dedicated is the HR Team to making its internal customers happy? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
6. LISTENING SKILLS: How proficient is the HR Team at listening actively and attentively? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
7. ASSERTIVENESS: How would you rate the HR Team's ablity to share their thoughts and opinions, confidently and tactfully? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
8. HELPFULNESS: How willing is the HR Team to assist you with your requests and concerns? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
9. TIME MANAGEMENT: How effective is the HR Team at using available time in a productive and efficient manner? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
10. ORGANIZED WORK APPROACH: How well does the HR Team approach work in a structured, systematic manner? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
11. TEAM PLAYER: How would you rate the HR Team at working with others toward a common goal? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."
12. DECISION-MAKING: How good is the HR Team at making smart, well-calculated decisions? *
Remember that rating 1 is "Not Applicable" (N/A), while ratings 2 to 6 represent "Not Good" to "Excellent."