Effective date: 15 August 2026

Cancelling a subscription

You may cancel an individual or corporate CORA AI subscription through the secure Stripe Billing Portal, where available, or by contacting info@yourlifepurpose.com. Corporate cancellations must be made by an authorised company administrator or billing contact.

Unless we confirm an immediate termination or a different arrangement in writing, cancellation stops the next renewal, and access normally remains available through the end of the paid billing period.

Seat reductions

An authorised corporate administrator may reduce seat quantity through the Billing Portal when that feature is enabled. Reductions may create prorated credits or charges under the applicable Stripe configuration. A company must not reduce its purchased quantity below the number of employees who require active access without first removing or suspending the affected employee access.

Refunds

Subscription charges are generally non-refundable after the relevant billing period begins, except where a refund is required by applicable law or approved by YourLifePurpose. We may consider refunds or credits for:

• duplicate or clearly erroneous charges;
• a material billing error attributable to us;
• an unauthorised transaction reported promptly with supporting information;
• a material service failure that prevented reasonable use of the service; or
• another circumstance approved by YourLifePurpose.

This policy does not remove any non-waivable consumer or other legal right.

Requesting a refund or billing review

Email info@yourlifepurpose.com with the account email, transaction or invoice details, date, amount, and reason for the request. Do not send full card numbers or security codes. We may verify the request before processing it.

Approved refunds are normally returned through the original payment method. Processing time depends on Stripe, the card issuer, and the financial institution.

Service termination

We may suspend or terminate access for non-payment, misuse, security reasons, legal requirements, or material breach. Access and any refund consequences will be handled in accordance with applicable law and the circumstances of the termination. For ordinary cancellation, see our CORA AI Access After Cancellation page.